RNE IT Service Desk Contact changes

February 03, 2010

In order to enhance the services provided by the RNE IT Service Desk, e-mail addresses have been changed.

The new customer support addresses are as follows:

support.pathfinder@railneteurope.info

support.europtirails@railneteurope.info

support.eicis@railneteurope.info

For Pathfinder, RNE is offering enhanced service quality from now on. The support response time has been reduced to 4 hours! Tickets sent by e-mail in English are registered and handled on all weekdays, regardless of holidays or vacation periods, with a guaranteed response time.
For more information on the RNE IT Service Desk, please click here.

For future service desk requests, please be aware of these changes and also inform your colleagues.

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NEWS 2010

July 23, 2010 CIT and RNE discuss European GTCs
July 21, 2010 First requests submitted via Click&Ride
June 25, 2010 RNE Technical Meeting
June 15, 2010 Annual Report 2009 published
June 03, 2010 RNE Reports at High Level Infrastructure Meeting
May 06, 2010 Harmonised short-term path requests approved by RNE GA
May 06, 2010 ŽFBH welcomed as new RNE Member
May 06, 2010 Changes within RNE Managing Board
February 03, 2010 RNE IT Service Desk Contact changes